Returns

Return/Exchange Policy

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return or exchange. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return/exchange is approved, we will happily provide store credit or an exchange.

Please note that you will need to cover the postage of the return. We will cover the postage of getting the new item out to you. 

To start a return/exchange, you can contact us at vanessa@stapleco.com.au. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.